Services Agreement Form - TRUCK ECM, Computer Specialist

Customer Information

Who have you communicated to?*

To better serve you, we want to find out if you have already talked to one of our computer specialists.

JT in Dallas Office
Justin in Tampa Office
None yet

Name*

First Last

Company Name*

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone*

Email*

ECM Information

Choose ECM Service*

Choose an option for your ECM service.

Repair Option

Select options for ECM Repair.

I understand and will accept , if my ecm unit IS NOT repairable, that I will require an Exchange unit.
Save me shipping charges. If my unit is not repairable or usable as a core, DO NOT SEND IT BACK TO ME.
I AM NOT willing to accept an Exchange unit if my ecm unit IS NOT repairable. Send it back to me and charge me shipping & handling.

Exchange Option*

Select options for ECM Exchange.

I AM purchasing an Exchange unit from TruckEcm. Also, I understand that my unit will be shipped out the same day if I place my order before 2 pm . Otherwise; it will ship out the next business day.

Programming Option*

Select options for ECM Programming.

Parameters Adjustment
ECM Programming/Reprogramming

Processing Information

Engine Make*

Year*

Engine Serial #*

Engine Model*

ECM Part #*

VIN #*

Please describe the problem with your ECM*

Where did you find us?

Terms & Conditions

All devices left at TRUCK ECM after 15 days become property of TRUCK ECM.
All devices worked on or looked at will have a standard $75 diagnostic fee.
All devices approved for repair will have a minimum service cost of $200 regardless if TRUCK ECM attempts to repair the device and the device is non-repairable.

I understand any services rendered by TRUCK ECM may void the original manufacturer’s warranties for the device. TRUCK ECM does not assume and expressly disclaims, any liability in the event that the manufacturer’s warranties are voided due to service provided by TRUCK ECM.

I expressly waive all claims against TRUCK ECM for any damages to the device due to service by TRUCK ECM which includes, but is not limited to: truck damage, towing fees, down time losses or expenses that are incidental to the service rendered by TRUCK ECM.

DISCLAIMER:

Warranty is neither transferrable nor redeemable and only covers ECM's under normal use. Warranty does not cover failures caused by abuse, damage from improper installation, damage from faulty truck wiring or components, external conditions (such as welding on truck, lightning, supply voltage spikes, any adverse weather conditions, etc.). TruckECM Warranty/Liability shall be limited to the cost of the ECM and does not covert labor, towing, or damages resulting from ECM failure. Not all functions of the stock ECM/PCM are tunable using the software truckecm has available and truckecm will notify client if a certain request cannot be fulfilled. Customer is responsible for obtaining accurate scan-tool data upon request so accurate tuning of the vehicle can occur. On any mail-order customer programming where TruckECM does not have access to the customer’s truck, truckecm cannot be held responsible for any misapplication, mis-calibration and malfunction of custom programs. TruckECM is not responsible for any other problems or faults that could exist in the customer ’s vehicle that custom programming or programmed ECM is intended to be used in.

TruckECM will not be held responsible for any damage from any attempt of repairs.

HEAT TREATMENT:

Truck ECM will not be responsible for heat treatment damages, due to the unpredictable damaging nature of heat treatment on your circuit board for the repair of the electronic device. There is also a chance that your device will not power up after the heating process.

PLEASE NOTE: IF OUR UNIT IS SENT OUT FIRST, THE CUSTOMER IS RESPONSIBLE FOR THE PROGRAMMING OF FEATURES/PARAMETERS ASWE WILL NOT HAVE ACCESS TO THE ORIGINAL PROGRAMMING TO BE TRANSFERRED OVER TO THE NEW CM. THERWISE; YOU, AS THE CUSTOMER, ARE RESPONSIBLE TO PROVIDE US WITH AFULL AND ACCURATE PRINT-OUT FOR YOUR TRUCK. IF THIS IS NOT PROVIDED, TRUCK ECM CAN NOT WARRANTYTHAT THE PROGRAMMINGWILL BE ACCURATE AND THAT THE ECM WILL WORK WITHOUT ISSUES WHEN PLACED ON THE TRUCK... IN THE CASE WHERE THE CUSTOMER WILL REQUEST CUSTOM PROGRAMMING, TRUCKECM CAN NOT BE HELD RESPONSIBLE FOR ANY MISAPPLICATION, MISCALIBRATION, ND MALFUNCTION OF CUSTOM PROGRAMS. FURTHERMORE, TRUCKECM CAN NOT BE HELD ACCOUNTABLE FOR ANY OTHER PROBLEMS OR FAULTS THAT COULD EXIST IN THE CUSTOMER’S TRUCK THAT THIS CUSTOM PROGRAMMING IS INTENDED TO BE USED IN.

Electronic Signature*

By checking this box you are electronically signing our service agreement form.

I have read and agree to the terms and conditions.

Comments

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